Voice Based Services
Inbound Order Taking (Voice & Non-Voice Support)
We provide 24/7 inbound order taking services through phone, chat, email, and web forms. Our trained agents handle customer orders with professionalism and accuracy, ensuring a smooth ordering experience. Ideal for businesses looking to offload their call center operations while maintaining high customer satisfaction.
Live phone support for order placement
Live Help, Real Fast – Place Your Order by Phone!
Chat and email-based order taking
Fast, Easy Ordering – Just a Message Away!
Script-based call handling for consistency
Every Call, On Script – Reliable Service You Can Trust
Custom B2B Order Management Solutions
Managing complex order flows shouldn't slow your business down. At BPO Surge, we provide fully customized B2B Order Taking & Management solutions that streamline your entire order lifecycle from initial inquiry to fulfillment ensuring accuracy, speed, and customer satisfaction every step of the way. Whether you’re handling high-volume transactions or specialized purchase requests, our expert team integrates seamlessly into your operation, helping you reduce errors, improve turnaround times, and maintain complete visibility over every order processed.
Custom workflow creation based on client needs
Flexible Workflows for Unique Business Needs
Purchase order processing and tracking
Fast, Accurate PO Processing – Every Step Tracked
Data entry, invoice generation, and compliance tracking
From Data to Compliance – We've Got It Covered
E-commerce Design
Our E-commerce & Online Order Management solutions streamline the entire sales process from shopping cart to delivery. Designed to handle high volumes and diverse product catalogs, our system ensures smooth order capture, real-time inventory updates, and seamless integration with payment gateways and shipping providers.
Inventory checks and stock level alerts
Stay Stock-Smart with Real-Time Alerts
Coordination with warehouse/shipping partners
Seamless Coordination, On-Time Delivery
Handling cancellations, returns, and exchanges
Simplifying Your Cancellations and Returns Experience
What We Deliver
Tailored Workflow Automation
Our team designs and executes order processes aligned with your internal systems,
client relationships, and product cycles for maximum control and minimal delays.
End-to-End Order Processing
We manage quotes, purchase orders, confirmations, shipping details, and fulfillment
updates with precision and speed.
Accurate Data Entry & Validation
Every order detail is verified and recorded correctly, minimizing costly errors and
eliminating rework.
Invoice Creation & Compliance Tracking
We generate timely, compliant invoices and monitor each transaction to ensure full
regulatory and client-specific adherence.
Proactive Communication & Status Updates
Real-time notifications and updates keep your team and customers informed,
preventing miscommunication and delivery la
Why Partner with BPO Surge?
Professionally Trained, Brand-Aligned Agents
Every agent is rigorously trained to represent your brand with consistency and care.
Custom Workflows & Scripts
We tailor every process to your business, ensuring relevant, effective, and consistent
support.
Scalable Support Teams
Effortlessly expand or downsize based on demand—without compromising service
quality.
Performance-Driven Operations
Measured KPIs, detailed reporting, and continual quality monitoring to ensure
service excellence.
CONTACT US Today
Let’s Talk About Your Business
get every single answers from here FREQUENTLY ASKING QUESTIONS
Our Order Taking Management service handles the entire process of receiving, confirming,
and processing customer orders—ensuring speed, accuracy, and seamless communication.
We use trained agents, standardized workflows, and real-time order tracking systems to
minimize errors and ensure each order is handled correctly the first time.
Yes, our infrastructure is designed to scale with your needs—whether you’re managing a
few dozen orders a day or thousands per week.
Absolutely. We manage orders from multiple platforms including phone, email, live chat,
eCommerce sites, and third-party marketplaces.
Our team is experienced with most CRMs, ERPs, and order management platforms. We’ll
seamlessly integrate with your tech stack for real-time updates and tracking.
We support a wide range of industries including eCommerce, retail, food & beverage,
logistics, and wholesale distributors.
